Return Policy for Canterbury Tyre & Mag Supamart eCommerce Website

Last Updated: 29 November 2023

Refunds & Returns

If you are not completely satisfied with your online or in-store purchase of a regular stocked item, you can return it for a refund or exchange. Canterbury Tyre & Mag Supamart will exchange or refund your purchase when the goods are unused and in their original condition, with all original packaging, manuals and accessories included. Wheels must not have had a tyre, tubeless valves, or wheel weights fitted. Tyres must not have been fitted to wheels or to a vehicle. This is in addition to your rights under Australian Consumer Law.


Items that have been specially ordered for you will be subject to a 15% restocking fee to cover the freight and administration costs incurred. 


Custom made orders where goods and items have been made to your specific requirements cannot be exchanged or refunded. 


All returns, refunds, exchanges and warranty claims must be accompanied by your original purchase receipt or invoice.

 

In-Store Purchases

You may return your purchase to our retail store in Bayswater North. For goods purchased in-store, we offer:

• A money-back refund within 10 days of the purchase date

• An exchange or store credit within 30 days of the purchase date

 

Online Purchases

If you would like to return an online order, please contact us as soon as possible for a return approval, and before posting back any items. For online purchases, we offer:

• A money-back refund within 10 days of the delivery date

• An exchange or store credit within 30 days of the delivery date

 

Online orders can be posted back to us at Bayswater North Victoria. Instructions will be provided with your return approval. Return shipping costs and appropriate re-packaging of any returned or exchanged products are the responsibility of the customer, and must be sent with consignment tracking. All original shipping costs are non-refundable.


If returned items are found to be damaged, out of their original packaging or not in saleable condition, we may decline your return request and return the goods to you at your cost.

In order to partially cover shipping and handling costs a 15% restocking fee may be deducted from your refund.

 

Faulty or Damaged Goods

If your order arrives damaged, faulty or inoperable, please get in touch with us immediately via email feedback@canterburytyres.com.au or phone on (03) 9720 4933, making sure to include your order or invoice number and details of any damage, including carton damage and any driver details.

We may also ask you for photos/videos showing the product's fault, or we may ask you to return the product to us at our cost. If returned goods are found to have no fault or failure, they will be returned to you at your cost.

 

Warranty Claims

Our products come with guarantees that cannot be excluded under Australian Consumer Law. Many of our brands also come with additional warranties and guarantees in addition to your rights under Australian Consumer Law, and details can be found on the product listing or in the product documentation supplied with the product. Faulty products covered by a manufacturer's warranty and deemed faulty by the manufacturer, will be repaired or replaced by the manufacturer.

 

Items that Cannot be Returned

Some products cannot be returned or exchanged due to change of mind, so please choose carefully before purchasing. Refunds and exchanges due to change of mind are not available for:

• Gift cards, credit notes and vouchers

• Clearance and special order items

• Products that are out of their original packaging, not in saleable condition or have been damaged by misuse. This includes wheels that have had tyres fitted and/or tyres that have been fitted to a wheel or a vehicle.

• Made to order and custom order wheels & wheel components

• Products that have been customised or modified post purchase

• Liquid wheel and car care products

 

Refund Methods

Once your order has been returned and inspected, we will refund via your original payment method. If you return item/s in-store, you will receive a return receipt for your records. Online returns will receive email confirmation within 24 hours of the refund being processed.

Purchases made with a gift card, credit note or voucher will be refunded to a new gift card, credit note or voucher, with an expiry date of three years.

If you haven’t received your refund, please check your bank account, credit card, PayPal account. Please allow up to 5 business days for refunds to be processed.


Contact Us

Our team are here to help. You can reach us on (03) 9720 4933. For sales, orders and product enquires please email us at sales@canterburytyres.com.au. If you would like to provide feedback about your purchase or experience with us please email us at feedback@canterburytyres.com.au.

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